Western Governors University (WGU) MGMT5000 C200 Managing Organizations and Leading People Practice Exam

Question: 1 / 400

What does the term "emotional labor" refer to in an organizational context?

Managing financial resources efficiently

Fulfilling job expectations by managing personal feelings

The term "emotional labor" in an organizational context refers to fulfilling job expectations by managing personal feelings. It encompasses the effort employees put into regulating their emotions to comply with workplace rules and expectations, particularly in roles that require interpersonal interactions. For instance, individuals in customer service or healthcare might need to display particular emotions, like empathy or friendliness, regardless of their actual feelings at the moment.

This concept highlights how emotional expression can be a crucial part of one's job role. It also underscores the potential psychological costs associated with consistently managing emotions, as employees might experience stress or burnout from having to suppress personal feelings to meet job demands. Understanding emotional labor is essential for managers, as it can impact employee satisfaction and performance.

Get further explanation with Examzify DeepDiveBeta

Training employees to improve technical skills

Recruiting individuals based on emotional intelligence

Next Question

Report this question

Download Western Governors University (WGU) MGMT5000 C200 Managing Organizations and Leading People Practice Exam PDF Study Guide
Subscribe

Get the latest from Examzify

You can unsubscribe at any time. Read our privacy policy